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Writer's pictureBontle Modiga

Call Centre Agent- FNB

Randburg


FNB Call Centre



What you'll be doing:

  • Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service

  • Demonstrate teamwork as a valued team player

  • Assess own performance through seeking timely and clear feedback and request training where appropriate

  • Contribute to innovation by finding faster and more accurate ways of working

  • Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation

  • Build and maintain stakeholder relationships

  • Address customer needs in order to meet or exceed customer expectations

  • Act responsibly with work related resources to contribute to cost containment

  • Resolve customer queries received through inbound calls

  • Answer inbound calls in the eBucks call centre to provide product and service information to customers


Requirements:

  • Grade 12

  • 1 – 3 years call center experience


will have access to:

  • Opportunities to network and collaborate.

  • Challenging Working

  • Opportunities to innovate.


We can be a match if you are: 

  • Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to

  • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.


Apply Here:

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