Responsibilities
Customer experience and satisfaction by driving key OTIF (on-time-in-full) strategies and ensuring excellent communications with the customers and respective representatives.
Capturing and processing orders timeously and correctly.
Coordinate orders and deliveries ensuring that distribution partners have planned adequately.
Building and maintaining customer relationships
Resolving all customer queries within an acceptable timeframe
Managing stock at various warehouses with daily stock reviews and planning in advance pertaining to stock availability.
Mitigating non-conformance and back-orders by adequately resolving, investigating, reporting, and updating.
Developing an adequate route planning strategy and driving optimal loads and planning to reduce cost of distribution.
Focus on empowering the team and focus on continuous development and improvement.
Required:
Grade 12
Preferred certification in Administration/ related qualification in supply chain management
Preferred background in Industry fundamentals – understanding of the cleaning and sanitation industry.
knowledge of CRM and Order Management – SAGE/Granite reporting
Experience in invoice Administration / Debtors
Project Management
Customer service, communication, and time management
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