EMEA Remote - Full Time
Key Responsibilities:
• Holding high levels of professionalism and Deel product knowledge
• Using a consultative and empathetic approach in delivering customer support resulting in positive customer experience
• Efficiently work through tickets via voice calls, live chats, email and social media channels
• Demonstrate strong ownership in issue resolution by providing best efforts to investigate, share knowledge, and communicate clearly with all customers
• Continually learn the Deel platform, keeping up to date with product features and changes
• Open communication with internal team members and business operations to help optimize and support workflows
• Specialize in different account topics and become a subject matter expert
Experience and skills required:
• Preferred experience in BPO, Call Centres or Customer Facing Teams
• Ability to work across multiple platforms, providing customer support using voice calls, live chats, email and social media
• Fluent in written and verbal english communication skills
• Have an “Outcome oriented mindset” with the quick ability to research and investigate
• Demonstrated high ability in providing customer satisfaction through empathy and problem solving
• Have previously embraced remote work, capable of working independently and self-motivated
• Experience working within a Global SaaS company would be highly regarded
• Zendesk experience is preferred
• The Contractor may be requested to provide their services during non-core business hours throughout the week, including during evenings.
• At Deel we work at Deel Speed and your job duties may change to occasionally accommodate changing business needs.
At Deel, you’ll enjoy:
Computer equipment applicable to your role
Stock grant opportunities
Additional perks and benefits based upon your employment status and country
The ability to choose where you work whether it be your home, the beach, or a WeWork
Apply Here:
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