Remote
Description
Intro
How often have you called in and spoken to a support agent and thought, "Wow, they were helpful" and this person made your day? Do you have what it takes to BE one of these awesome individuals?
Now is your chance!
Requirements
Minimum Requirements:
Grade 12 / Matric
Analytical thinking with strong troubleshooting ability
Strong understanding of ISP Networks
Willing to work shifts (including weekends & public holidays)
PREFERENCE will be given to applicants who has fibre network coverage
Ideal Requirements
1+ Year customer services experience within an ISP Call Centre
1+ Year of technical and desktop customer service experience
Exposure to a Customer Service Scoring System (eg. Net Promoter Score
Desired Skills:
Call Centre
Technical Support
Strong Written and Verbal Communication skills
Attention to detail
MS Office (Word
MS Office (Excel)
MS Outlook
Conflict Resolution
Multitasking
Time Management
Technical Literacy
Analytical
Problem Solving
Customer Service
What you will be doing:
Provide efficient and effective support to Webafrica Vuma Reach Customers around billing and technical queries via WhatsApp Live Chat
Provide support to Webafrica Vuma Reach Customers
Troubleshoot internet connectivity problems on all Devices (Desktops, Laptops, Mobile Devices etc.)
Escalation of Faults beyond 1st Line Support
Router Configuration
Customer Account Management
Updating customer records
Account activations/cancellations
Account payment management
Advising customers on account balances
Account reconciliations
Credit and debit note management
Meeting Daily Live Chat and Call Targets
Apply Here:
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