Protective
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The Resource Center is a call center responsible for answering phone calls and emails from customers and agents regarding the status of their life insurance applications. Specialists in the Resource Center are trained to answer calls and emails regarding the life insurance application and underwriting process which includes, but is not limited to: providing the status of life insurance exams, collecting information needed for the application review process, answering questions regarding the underwriting process and handling general forms questions.
Primary job responsibilities
Answering inbound telephone calls and emails from clients, agents, and home office employees
Maintaining accurate documentation of activity for each file
Communicating with New Business Teams, Marketing, TeleLife, General Agencies, Agents, and other Resource Center members regarding current status, problems/processes.
Document reporting of underwriting-specific information and handle miscellaneous requests from other departments as needed or assigned by management
Qualifications
High school diploma or equivalent required, some college a plus.
Customer service experience ideal
Previous customer service experience in a Call Center environment desired
Excellent telephone, verbal, and written communication skills
Ability to effectively and efficiently navigate through multiple programs and screens while assisting callers and providing accurate policy information
Strong client-focused mindset
Ability to balance speed and accuracy
Strong problem-solving and decision-making skills
Ability to work well in a team environment that is focused on accountability and reliability
High aptitude for learning and growing
Proficiency in a Windows-based environment (Office 365 & Microsoft Teams)
Flexible to work any shift within the contact center, starting on-site — our hours of operation are as listed (Monday-Thursday 7:00 am – 6:30 pm / Friday 7:00 am – 5:00 pm CST)
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