Helpline - Closing Date 19 January 2024
Location: Durban, KwaZulu-Natal
What You’ll Be Doing:
• Team members login at least 15 minutes prior to the startup of a shift.
• Address queries on betting information - Authenticates the account holder and provides up to date bet information to account holders.
• Answer any customer questions regarding possible problems with their accounts.
• Markets the brand, builds and establishes rapport with the customer.
• Meet daily/weekly/monthly targets.
• Lodging of complaints – ensures swift feedback is given to the customer, Information is gathered from the Punter and the system and this is escalated to the Supervisor for resolve and feedback.
• Comply with company and department policies, procedures and standard operating procedures.
• Ensure communications is at a level that maintains the company brand/image and does not expose the company to reputational risk.
• Any other ad hoc duties that might be required
What You’ll Bring To The Team:
Exceptional Written Communication and Strong command of the English language.
Demonstrates exceptional attention to detail.
Strong People Management skills and
Requirements:
Willingness to do shift and weekend work.
A minimum of 6 months customer service experience.
Apply Here
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