Randburg - Permanent
Apply by : 26/01/2024
Key roles and responsibilities:
• Testing of all newly and repaired GSM based products.
• Updating and verifying of all vehicle information on all GSM based products.
• Updating of service requests and Installation Testing Notes on GSM based products.
• Maintain the department SLA of 10 minutes to respond to a technician.
• Commissioning of all successful tests and contracts.
• Closing of all successful tests for Service Requests.
• Accurate enabling of all accessory tests.
• Maintain accurate records for all tests including capturing of Installation Reports in CDS.
• Provide great customer service to both existing and prospective technicians and clients.
• Issuing of accurate test reference numbers to technicians via AVM.
• Dealing and interacting with all departments and fitment centres at all levels and maintaining good working relationships.
• Any other related tasks or duties to achieve your area of responsibility.
Minimum requirements
Minimum of five years working experience plus a post matric qualification.
Typing (35 wpm with 95 % accuracy).
Technical background will be preferable.
Knowledge of GPS or GSM and RF systems will be advantageous.
Providing a customer information service.
Apply here:
https://careers.tracker.co.za/applicant/index.php?controller=Listings&method=view&listingid=90c3b744
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