Babble Cloud
Remote
The Purpose of your role
To receive, process and resolve customer service-related change requests and problems, ensuring high levels of customer satisfaction.
Key Responsibilities
· To receive and record telecoms related customer service requests and complaints.
· Escalate cases requiring higher level intervention or of a critical nature.
· Undertake evaluation, investigation and resolution actions relative to each case and in line with the appropriate SLA.
· Deliver customer effective and timely communications ensuring awareness and satisfaction.
· Liaise with Vendors and third parties as appropriate in order to achieve resolution.
· Use and deploy Service Delivery model tools and techniques to deliver high levels of customer satisfaction.
What good looks like for this role
· Confident and assertive
· An excellent communicator
· Insightful
· Commercially astute – you can prioritise both short- and long-term actions against an accurate assessment of organisational impact.
· Excellent business skills, it goes without saying you need to be an Excel expert but in-depth knowledge of VOIP systems would also be viewed favourably.
· Experience of working
Requirements for the role
· Experience in a telecoms technical service delivery role is essential
· Good communication skills are essential.
· Ability to manage accounts and service traffic is essential.
· Strong analytical skills and good IT comprehension.
· Effective in handling conflict and dealing with issues.
· Knowledge of Unified Communications, VOIP products, Internet Services & WLR Portals
· 3cx knowledge is beneficial but not necessary
Why would you work at Babble?
· Competitive salary
· Great benefits
· 23 days annual leave plus bank holidays
What you need to know
You will require a reliable home working space, with power backup if required, a PC/Laptop and sufficient internet connection for video calls.
Training on our products and internal processes will be provided.
Apply Here:
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