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Writer's pictureBontle Modiga

Virtual Assistant – 20four7VA (Worldwide)



Work from home

Receptionist Remote US Hours


MIN. HOURS/WEEK: 40 hours


SHIFT TIME ZONE: CST


SHIFT HOURS: 9:00 am to 5:00 pm


SHIFT DAYS: Monday to Friday


Number of VAs: 1


PREFERENCES:


GENDER PREFERENCE: FEMALELANGUAGES SPOKEN/PREFERENCE: NONEACCENT PREFERENCE: NEUTRALREGION PREFERENCES: NONE


Receptionist for Law Firm

  • Answer incoming calls from clients and direct them to the appropriate team members or departments.

  • Process client intake procedures, ensuring accurate and complete information is collected.

  • Assist in setting up and maintaining client accounts in accordance with firm procedures.

  • Send out necessary forms and documentation to clients via email, ensuring clarity and timely delivery.

  • Manage and update the firm’s calendar, scheduling appointments, meetings, and activities as required.

  • Collaborate with team members to ensure smooth coordination of client-related tasks.

  • Utilize Outlook, CRM, and other relevant tools to manage communication and information effectively.

  • Maintain confidentiality of sensitive client information and adhere to data protection regulations.

  • Provide exceptional customer service by promptly addressing client inquiries and concerns.

  • Assist with additional administrative tasks as assigned by the firm’s management.

Qualifications:

  • Proven experience as a virtual assistant, receptionist, or in a similar administrative role.

  • Proficiency in using Outlook, CRM systems, and other relevant software for scheduling and communication.

  • Strong organizational skills with the ability to manage multiple tasks efficiently.

  • Excellent written and verbal communication skills.

  • Attention to detail and a commitment to accuracy.

  • Ability to work independently in a remote setting, demonstrating self-motivation and discipline.

  • Prior experience in a legal or professional services environment is a plus.

  • Respect for confidentiality and ethical handling of sensitive information

Applications/Software:

  • The processor is at least Intel Core i3 or equivalent

  • RAM is at least 8GB

  • Operating System is at least Windows 10 (64 Bit), MAC OS/X, Ubuntu 19.10

  • The primary Internet Connection should be a ‘WIRED’ connection

  • Both primary and backup Internet must have 10mbps or higher

  • USB Headset with Noise Cancellation Feature

  • For desktop users, a backup power supply (e.g. UPS) is required

  • An active Skype account (all internal communication and application updates will be sent via Skype).

  • Other Software: Outlook, Calendly, Email, and CRM/something similar

  • Phone system: The client will provide

What we offer:

  • Competitive rates

  • Weekly payments

  • Annual rate increase (based on performance)

  • Paid time off

  • Paid holidays

  • Various open roles are available

  • Free training and upskilling

  • Constant support and guidance from managers and mentors

  • Clear schedules and guidelines

  • A vibrant community always ready to support you

  • And more!




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