Receptionist Remote US Hours
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE: CST
SHIFT HOURS: 9:00 am to 5:00 pm
SHIFT DAYS: Monday to Friday
Number of VAs: 1
PREFERENCES:
GENDER PREFERENCE: FEMALELANGUAGES SPOKEN/PREFERENCE: NONEACCENT PREFERENCE: NEUTRALREGION PREFERENCES: NONE
Receptionist for Law Firm
Answer incoming calls from clients and direct them to the appropriate team members or departments.
Process client intake procedures, ensuring accurate and complete information is collected.
Assist in setting up and maintaining client accounts in accordance with firm procedures.
Send out necessary forms and documentation to clients via email, ensuring clarity and timely delivery.
Manage and update the firm’s calendar, scheduling appointments, meetings, and activities as required.
Collaborate with team members to ensure smooth coordination of client-related tasks.
Utilize Outlook, CRM, and other relevant tools to manage communication and information effectively.
Maintain confidentiality of sensitive client information and adhere to data protection regulations.
Provide exceptional customer service by promptly addressing client inquiries and concerns.
Assist with additional administrative tasks as assigned by the firm’s management.
Qualifications:
Proven experience as a virtual assistant, receptionist, or in a similar administrative role.
Proficiency in using Outlook, CRM systems, and other relevant software for scheduling and communication.
Strong organizational skills with the ability to manage multiple tasks efficiently.
Excellent written and verbal communication skills.
Attention to detail and a commitment to accuracy.
Ability to work independently in a remote setting, demonstrating self-motivation and discipline.
Prior experience in a legal or professional services environment is a plus.
Respect for confidentiality and ethical handling of sensitive information
Applications/Software:
The processor is at least Intel Core i3 or equivalent
RAM is at least 8GB
Operating System is at least Windows 10 (64 Bit), MAC OS/X, Ubuntu 19.10
The primary Internet Connection should be a ‘WIRED’ connection
Both primary and backup Internet must have 10mbps or higher
USB Headset with Noise Cancellation Feature
For desktop users, a backup power supply (e.g. UPS) is required
An active Skype account (all internal communication and application updates will be sent via Skype).
Other Software: Outlook, Calendly, Email, and CRM/something similar
Phone system: The client will provide
What we offer:
Competitive rates
Weekly payments
Annual rate increase (based on performance)
Paid time off
Paid holidays
Various open roles are available
Free training and upskilling
Constant support and guidance from managers and mentors
Clear schedules and guidelines
A vibrant community always ready to support you
And more!
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